Last Updated: 22nd September 2025
Pocket Dispatcher LLC ("we," "us," or "our") operates a digital platform that connects freight brokers and commercial drivers through our web application and mobile app. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Our services are available only to users located in the United States. We automatically block access from users outside the United States. Our services are intended for individuals who hold or are eligible to hold a valid Commercial Driver's License (CDL) and businesses involved in freight transportation.
When you register and use our platform, we collect:
Phone Verification: We verify phone numbers using third-party SMS service providers.
Address Verification: We manually verify addresses you provide.
DOT/MC Numbers: We do NOT independently verify DOT or MC numbers. You are solely responsible for ensuring that all DOT and MC numbers you provide are accurate, current, and legally belong to you or your authorized company.
We use your information to:
Future Uses: We may use your information for additional features such as user rating systems, service announcements, and promotional communications. You will be notified of any new uses and provided with opt-out options where applicable.
We do NOT sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating our platform:
When you apply for a load, relevant information (name, company, contact details, vehicle information) is shared with the broker for that specific load.
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.
Location: All data is stored on secure servers located in the United States through our cloud hosting service providers.
Security Measures: We implement industry-standard security measures to protect your information, including encryption, secure data transmission, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.
Payment Security: We do NOT store payment card information. All payment processing is handled securely by our PCI DSS compliant third-party payment processors.
We use HTTP-only, server-side cookies solely for session management and user authentication. These cookies:
We do NOT use cookies for advertising, marketing, or user tracking purposes.
Active Accounts: We retain your information for as long as your account remains active and you continue to use our services.
Account Deletion: When you request account deletion, we will permanently delete your personal information within 2-3 business days, except where we are required to retain certain information by law.
Communication Records: Chat messages and communication logs are retained until account deletion.
Legal Requirements: We may retain certain information longer if required for legal compliance, dispute resolution, or fraud prevention.
You have the right to:
To exercise these rights, contact us at admin@pocketdispatcher.com.
Current Practice: We do not currently send marketing emails or promotional communications.
Future Communications: We may introduce marketing communications in the future. When we do, you will have the option to opt out of such communications by following the unsubscribe instructions included in each email or by contacting us directly.
We do NOT collect, store, or use GPS location data or real-time location tracking information from your devices.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use our services or provide any information to us.
In the event of a data breach that may compromise your personal information, we will notify affected users via email and/or through a prominent notice on our platform within 72 hours of discovering the breach, unless law enforcement requests we delay notification.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Pocket Dispatcher LLC
Email: admin@pocketdispatcher.com
We process your personal information based on:
This Privacy Policy is effective as of the date listed above and governs your use of the Pocket Dispatcher platform.